CareerOpportunities
overview
Technical Account Manager at Optimizely
San Francisco, CA, US
About Us:
Optimizely is a website optimization platform. We enable businesses to show the right thing to the right person at the right time.
Our first product makes A/B Testing easy. In 2 years we’ve grown to become #1 in the category with 2,000+ paying customers including Starbucks, Disney, and Salesforce.com.
We're profitable and our revenue is growing 1,266% year-over-year.
Join us in our mission to empower businesses to make better data-driven decisions.
About the Job:
Our mission is to make it easier for organizations to make data-driven decisions and we're looking for Account Managers to support & delight our customers.
Your job will be to keep our customers happy and ensure they are successful using Optimizely
You will also get the opportunity to strengthen your engineering skills by developing new features and helping clients write sophisticated tests for some of the biggest websites in the world.
You'll be responsible for:
Responding to customer feedback and bug reports via email and live chat
Providing phone support to Gold and Platinum customers
Debugging customer issues and creating reproducible test cases for engineers to resolve
Delivering happiness to every customer you interact with
Working closely with our platinum clients to ensure they are successful using our tool
On boarding / Ramping up new clients
Main point of contact for representing Optimizely
Qualifications:
Strong communication skills
Technical background
Ability to prioritize and organize multiple inbound requests
Experience working as part of a team (working with multiple groups within our company including Sales, Engineering, Marketing, Finance and Product)
Familiarity with jQuery, JavaScript, HTML and CSS a huge plus
Prior experience with customer support is a plus
BA/BS in a technical field preferred with a strong academic record
Perks:
Very competitive salary & equity compensation
Full health, dental, vision
401k benefits
Paid gym membership
Catered lunches
Unlimited vacation policy
Clipper Cards for commute
Company events: karaoke, show-n-tells, ski trips, retreats
Top-of-the-line MacBook Pro and 30' monitor - in fact, any gear you want that will improve your productivity.
Be an integral part of a small team making a big impact
Create a web service that most software pros you know will both use and love.
Optimizely is a website optimization platform. We enable businesses to show the right thing to the right person at the right time.
Our first product makes A/B Testing easy. In 2 years we’ve grown to become #1 in the category with 2,000+ paying customers including Starbucks, Disney, and Salesforce.com.
We're profitable and our revenue is growing 1,266% year-over-year.
Join us in our mission to empower businesses to make better data-driven decisions.
About the Job:
Our mission is to make it easier for organizations to make data-driven decisions and we're looking for Account Managers to support & delight our customers.
Your job will be to keep our customers happy and ensure they are successful using Optimizely
You will also get the opportunity to strengthen your engineering skills by developing new features and helping clients write sophisticated tests for some of the biggest websites in the world.
You'll be responsible for:
Responding to customer feedback and bug reports via email and live chat
Providing phone support to Gold and Platinum customers
Debugging customer issues and creating reproducible test cases for engineers to resolve
Delivering happiness to every customer you interact with
Working closely with our platinum clients to ensure they are successful using our tool
On boarding / Ramping up new clients
Main point of contact for representing Optimizely
Qualifications:
Strong communication skills
Technical background
Ability to prioritize and organize multiple inbound requests
Experience working as part of a team (working with multiple groups within our company including Sales, Engineering, Marketing, Finance and Product)
Familiarity with jQuery, JavaScript, HTML and CSS a huge plus
Prior experience with customer support is a plus
BA/BS in a technical field preferred with a strong academic record
Perks:
Very competitive salary & equity compensation
Full health, dental, vision
401k benefits
Paid gym membership
Catered lunches
Unlimited vacation policy
Clipper Cards for commute
Company events: karaoke, show-n-tells, ski trips, retreats
Top-of-the-line MacBook Pro and 30' monitor - in fact, any gear you want that will improve your productivity.
Be an integral part of a small team making a big impact
Create a web service that most software pros you know will both use and love.